Privacy Policy

Last updated November 14, 2026

This policy explains what R&R Scaffolding Ltd. (“R&R”, “we”) learns when you use rrscaffold.com, why we use it, and the choices you have. We keep it short and plain. If anything is unclear, contact us using the details at the end.

What you send us

When you use the contact form, the job form or the quote request on our Contact page, we receive what you type. That can include:

• your name, email address and phone number,
• your company,
• your message and the topic you picked,
• job details you choose to add, such as the building address, stage, dates or parts you need,
• the page you sent the form from.

We use this only to answer you, quote the work, consider your job application, and keep a record of our conversation.

Each message is saved in our website’s admin area and emailed to the R&R team. Deft Digital, the company that builds and looks after our website, also gets a copy so they can make sure forms are delivered. After you send a form, we email you a short note confirming we got it.

Keeping out spam

To block automated spam, the forms check how quickly they were filled in and whether hidden fields were filled. They also limit how many messages one connection can send in a day. For that limit, your internet address is turned into a scrambled code that is thrown away after a day. Messages that look like spam are set aside and not emailed.

Live chat

The chat bubble on our pages is run by Tidio. If you use it, what you type in the chat, and any name or email you give, is handled by Tidio so our team can read and answer it. Tidio stores some information in your browser so the chat keeps working from page to page. Tidio’s own privacy policy, at tidio.com/privacy-policy, explains how they handle it.

Visitor statistics

To understand how our website is used, we count:

• page visits,
• which website or ad brought visitors here,
• taps on our call, email and directions links,
• form starts and sends,
• how long each part of a page is viewed.

We also estimate each visitor’s general area (city, county, state and country) from their internet address. That address is used once for this estimate and is not stored.

We don’t use cookies for this, and we don’t record anything that identifies you. Detailed records are deleted after 90 days. Only monthly totals are kept.

Fonts and maps

Our pages load their typeface from Google Fonts, so your browser asks Google’s servers for it. Links to directions open Google Maps. Google’s privacy policy covers those requests.

Who we share it with

We don’t sell your information, and we don’t share it for advertising. We share it only with the services that run our website and email, such as our web host, Deft Digital and Tidio, and only so they can do that job. We may also share it when the law requires it.

How long we keep it

We keep messages and applications for as long as we need them to answer you, do the work and keep normal business records. We delete them sooner if you ask, unless we have to keep them by law.

Your choices

You can ask us to show you, correct or delete the information you sent us. Email info@rrscaffold.com or call (201) 438-3020. You don’t have to use the forms or chat. You can always call or email us directly instead.

Children

This website is meant for businesses and adults. We don’t knowingly collect information from children under 13.

Changes

If we change this policy, we’ll update it here and change the date at the top.

Contact us

R&R Scaffolding Ltd.
235 Moonachie Road
Moonachie, NJ 07074
(201) 438-3020
info@rrscaffold.com